Chapter 9
Media library
The media library holds the organization's images and videos for assistants to send to customers: a pricing image, an intro video, a logo. Files here are public by URL, so only upload content that is ready to share. Storage is shared with documents in Knowledge and counts against your plan.
Two videos: upload and manage files, then use one in a static message so customers receive the image in chat.
2 videos · 4:06
The Media library page shows a grid of files, the storage bar against your plan and an Upload button. Every file has a title, a description and a public URL.
Use it when: Before creating an image or video static message, or when you need a stable image URL (an organization logo, say).
Steps
- 1Open Media library in the sidebar. The bar on top shows Storage used against your plan and the Max 5.00 GB per file limit.
- 2Click Upload, then drag and drop or choose files: JPG, PNG, WebP, MP4 and WebM are accepted. Click Start upload; a file with an existing name asks whether to overwrite or skip. Close when done.
- 3The new file appears in the grid labelled Image or Video. Filter with the All, Images, Videos tabs or type in Search by file name.
- 4Click Preview to open the file with its details; set a Title to show instead of the file name, add a Description if you like, then Save changes.
- 5The preview shows the Public URL. The three-dot menu on a card: Open, Copy URL, Delete.
File: stepx-trang-chu.png
Title: Trang chủ StepX
Description: Ảnh giới thiệu dùng trong tin nhắn tĩnh
Good to know
- Files are public; anyone with the URL can view them, so never upload private content.
- Only Owners and Admins can upload or delete; other members can only view. Storage is shared with Knowledge.
Outcome: An image in the library with a clear title and a public URL, ready to attach to a message.
Media is used most in static messages of type Image or Video. Attach that message to First action, a Condition or a Q&A follow-up and the customer receives the exact file in chat.
Use it when: You want the assistant to send a pricing image, a how-to video or a product photo exactly as approved.
Steps
- 1Open Toolkit, Static Message, Add message: name it and pick the Image type.
- 2Click Choose image from the media library: only uploaded, ready files appear. Search by title, pick the image, preview it right there, then save.
- 3Open Agents, First action tab, add a Message action and pick the message you just created. Save and publish.
- 4Open Try it, Start test: the image shows in the chat window, served straight from the library's public URL.
- 5Images generated in AI Chat can be saved here too with the Save to Media button, so they survive chat history expiry.
Good to know
- Deleting a file is permanent and any message using it loses its image: remove the action from the assistant, delete the message, then delete the file (three-dot menu, Delete, confirm Delete media?).
Outcome: Customers opening the chat receive an image from the library; you know how to save AI Chat images and delete files safely.