Native omnichannel
A single agent serving Web, Zalo OA and Facebook at once — every conversation in one place.
AI Agent Chatbot — for your team and your customers, 24/7
One agent for both jobs: staff look up processes, policies and internal documents; customers get advice, qualification, orders and bookings. Design the persona, load your own knowledge and connect Web, Zalo OA and Facebook in a few clicks.
stepx.vn — widget
WebZalo OAFacebook
Do you still have this jacket in size M? I need it delivered before Friday.
Yes we do! I'll reserve a size M for you. Please leave your details and we'll deliver before Friday 👇
Quick order
Full name
Phone number
Confirm
Serving 24/7
Deep capabilities
Beyond answering — a properly professional agent
Three capabilities separate a script-reading chatbot from a real assistant: self-refreshing knowledge, answers you can verify, and the ability to act on its own.
Living knowledge
Scheduled web crawling — knowledge that never goes stale
Upload PDF, Word and Excel files or paste a website link — the system parses and indexes them itself. Schedule daily or weekly re-crawls: change a price list, add a product, update a policy on your site and the agent just knows, no re-uploading.
Your websiteAuto-crawled, full site
PDF · Word · ExcelParsed & indexed
Written in placeType knowledge straight into the portal
Agent knowledge
Re-crawl schedule: Mondays, 02:0012 pages refreshed · 5 minutes ago
Verifiable answers
Internal documents first, then the internet when needed
Every question is checked against your internal documents first. Not enough to answer? The agent searches the internet — only on websites you've allowed — and replies with sources you can verify.
- Customer asks“Does the Pro plan support VAT invoicing?”
- Scan internal documents firstMatched 2 passages in “Invoicing policy 2026.pdf”
- Search the internet for moreOnly on domains you approved — no stray sources
- Answer with sourcesThe customer gets the answer — you see exactly what it relied on
Acts on its own
Conversation closed — the agent finishes the follow-through
A booked appointment means a Zalo confirmation sent instantly, an SMS reminder right on time, and the lead flowing into your CRM via webhook. You approve the playbook once — the agent repeats it precisely, every day.
Can you book me a consultation for 3pm tomorrow?
Features in detail
Everything your agent needs to serve your team and your customers
Unified inbox
Messages from Web, Zalo OA and Facebook land in one inbox — your team replies, tags and hands off without juggling apps.Deeply customizable persona
Define personality, tone, tasks and safety guardrails. Industry templates get you started in minutes.Your company knowledge
Upload PDF, Word and Excel files or write knowledge directly — the system parses, indexes and answers strictly from your documents.Self-updating knowledge
Scheduled website crawls: re-scan your pages, price lists and source documents so the agent refreshes its own knowledge instead of waiting for someone to re-upload it.Web search on allowed sources
When a question goes beyond the loaded documents, the agent searches only the domains you allow — never improvising from a random source.Rich in-chat toolkit
More than text replies: the agent drops forms, booking calendars, buttons, links and images/video right into the conversation — customers act without ever leaving the chat.Webhooks & automation
Send webhooks to your systems and push notifications over email or chat channels on important events.Monitor & optimize
Review every conversation, measure leads and answer quality to keep tuning your agent.
How to use it
Deploy your AI Agent in 4 steps
Create the agent & persona
Sign up free, describe your agent's personality and tasks — or pick an industry template.Load knowledge
Upload PDF and Word files, paste website links to crawl on a schedule. Processing and indexing take minutes.Connect channels
Drop the widget on your website or connect Zalo OA and Facebook in a few clicks.Monitor & optimize
Watch conversations, captured leads and customer feedback to refine persona and knowledge over time.
Ready for AI to serve your team and your customers 24/7?
Start on the Free plan — no credit card, live in 5 minutes.